Privacy policy

1. Who we are

Shotcutz is run by Brandbuddiez Technologies Private Limited ("Shotcutz", "we", "us"). This policy explains what personal data we collect when you visit our website, create an account or make videos, why we collect it, and the choices you have. Contact us about privacy at hello@shotcutz.com.

2. What we collect

Account details. Your email address, your password (stored only as a one-way hash, never in readable form), and, if you add them, your store name, phone number and website.

Sign-in with Google, Facebook or LinkedIn. If you use one of these, we receive your name, email address and an account ID from that provider. We use them to sign you in and to link the sign-in to your account. We do not receive your password for that provider.

Sign-in and security records. When you sign in we record the time, your IP address and your browser's user agent. We also record failed sign-in attempts. We use these to keep your account secure, to limit repeated guessing, and to show you where you are signed in.

Payments. Payments are made through Razorpay. We do not see or store your card, UPI or bank details. Razorpay tells us the result of each payment, and we keep the amount, date, plan, payment method type and Razorpay's payment reference.

Your videos. The product page links you submit, the product details, text and images we read from those pages or that you give us, the scripts and voiceovers made for you, and the finished videos.

Messages. What you send us through the contact form (name, email, website and message) and through support requests.

Usage. How many videos you make and what happens to them, so we can apply your plan limits and fix problems.

3. Why we use it

We use your data to provide the service you signed up for: to create and run your account, make and store your videos, take payments, apply your plan, send sign-in codes and account emails, answer your messages, and keep Shotcutz secure. We also use it to meet our legal and tax obligations, such as keeping payment records. We do not sell your personal data, and we do not use it for advertising.

4. Who we share it with

We share data only with the services we need to run Shotcutz, and only what each one needs:

• Razorpay processes payments.
• Brevo sends our emails, such as sign-in codes, password resets and invoices. It receives your email address and the content of those emails.
• Anthropic (Claude) writes video scripts. It receives the product details used for your video.
• Sarvam AI records Indian-language voiceovers on plans that include them. It receives the script text.
• Google, Facebook and LinkedIn, only if you choose to sign in with them.

Some of these services may process data outside India. We may also share data when the law requires it, or to protect our rights or the safety of others.

5. Cookies and browser storage

We use one essential cookie to keep you signed in. It is marked so that page scripts cannot read it, and it expires after 30 days at most, or sooner if you sign out or stay inactive for 14 days. The website also saves a few display preferences in your browser's local storage. We do not use advertising or tracking cookies.

6. Share links

Each video has a share link so you can put it on your product pages. Anyone with the link can view that video. Do not include anything in a video that you would not want people to see.

7. How long we keep it

We keep your account data and videos while your account is open. Sign-in codes expire after 10 minutes, email confirmation links after 24 hours and password-reset links after 1 hour. When an account is deleted, we anonymise its personal details. We keep payment and invoice records for as long as tax and accounting law requires.

8. Security

We store passwords as one-way hashes, encrypt the keys we use to connect to other services, and limit repeated sign-in attempts. You can turn on email sign-in codes for extra protection. No system is completely secure, so please use a strong password and tell us straight away if you think your account has been misused.

9. Your rights

You can ask us to give you a copy of your personal data, correct it, or delete your account and its data. You can also withdraw consent where we rely on it, and raise a complaint with us. Email hello@shotcutz.com and we will reply within 30 days. If you are not satisfied with our answer, you can complain to the Data Protection Board of India.

10. Grievance officer

Ramesh Chembath, Brandbuddiez Technologies Private Limited. Email: hello@shotcutz.com.

11. Children

Shotcutz is a service for businesses. It is not meant for anyone under 18, and we do not knowingly collect their data.

12. Changes

We may update this policy. We will show the new date above and, for important changes, tell you by email before they take effect.